RETURNS & EXCHANGES
We hope that you love your PUSHMATAAHA purchase, however if you are not entirely satisfied, we are happy to help.
A request for a return or exchange must be lodged within 7 days of receipt of your order with approvals received within 14 days of authorization.
To request a return or exchange, contact email@example.com and include the following information:
Customer Name | Email Address | Phone Number
Items being Returned/Exchanged | Reason for Return/Exchange
We recommend sending items with a courier or postal service that provides a tracking number and insurance, as we are not liable for returns damaged or lost in transit.
Pushmataaha jewellery purchased from any of our 3rd party stockists needs to be returned to the store where the original purchase was made. We are unable to accept any returns for goods not purchased directly from the Pushmataaha online store.
From time to time, Pushmataaha will offer promotional discounts or site-wide sales. Items purchased in conjunction with any of these offers and sales are unable to be returned, unless deemed faulty.
All pieces returned must be unworn and in original condition and packaging.
Earrings purchased are final sale due to hygiene regulations.
Unless goods are deemed faulty, you will be liable for any charges incurred in returning goods.
From time to time, Pushmataaha will offer promotional discounts or site-wide sales, if lodged within 7 days of receipt of your order, exchanges are accepted on items purchased.
Sale items will be accepted for exchange to the value that the item was purchased for.
Exchanges must be made at the time of exchange request as credits are not issued.
All items exchanged must be unworn and in original packaging.
Any items that have been worn, altered or damaged will not be accepted.
Earrings are final sale due to hygiene regulations, they cannot be exchanged.
You will be liable for any charges incurred in returning goods for exchange, however, we will ship the new item back to you, free of charge.
We pride ourselves on exceptional quality, therefore manufacturing faults are rare. In the event you believe a piece of Pushmataaha jewellery purchased from our online store is faulty, please contact us at firstname.lastname@example.org and include a clear image of the item in question.
We will assess and then repair, replace or refund faulty items.
Jewellery that is damaged through wear is not considered faulty.
Obvious mistreatment of goods will void a faulty request.
We use natural stones, these vary in colour, contain natural inclusions and inner fractures, making each piece of jewellery completely unique. We consider these as features and not faults. If you have a particular request related to stone appearance at the time of purchase, you can add a note to your order and we will fulfil your request where possible.