At Pushmataaha, we hope you love your purchase but if you are not entirely satisfied, we are happy to offer a refund on most full-priced items within 14 days of purchase.

Please note that exchanges are not available for online orders.

To request a return, email shop@pushmataaha.com with the following details:

• Customer Name
• Email Address
• Phone Number
• Item(s) being returned
• Reason for return

Items Excluded from Return

Please review the following exceptions before initiating a return:

• Earrings - For hygiene reasons, earrings cannot be returned unless deemed faulty.
  
• Necklaces, Cuffs, Rings, and Other Jewellery - Full-priced items can be returned for a full refund if they meet the conditions above.
  
• Sale Items - Items purchased from sale collections are final sale and not eligible for return unless faulty.
  
• Promotional Discounts - Full-priced items purchased with a temporary promotion (e.g. welcome offer or limited-time discount) remain eligible for refund.

Please note that we cannot honour discounts outside of the promotional period. Shipping costs are non-refundable, and all refunds exclude the original shipping fee unless the item is deemed faulty.

Returning Products Purchased In-Store

Products purchased at our Queen Victoria Building flagship store can be returned in person to the same store for a refund or credit note, in line with our current returns policy.

Please present your tax receipt at the time of return. Our online store is unable to process returns or refunds for items purchased in-store.

• Store pieces individually to avoid scratches
• Keep away from humidity and direct sunlight
• Use the original box or a soft pouch for safekeeping